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Terms & Conditions

At ACE, we want to give our customers the most enjoyable experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

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Services

The client hereby retains ACE to perform the requested services on the terms & conditions set in this agreement.

Deliverables

The ACE Resumes will commence work only after full payment of the quoted amount as detailed by an invoice sent to the client by the ACE.

MEANS OF COMMUNICATION

  • We would request you to schedule all calls over email prior so that both parties are available at the time of the call.

  •  Please share your request/ requirements over mail at time of our unavailability.

  •  Please do not share any file, information, picture or draft related feedback over WhatsApp or other chat Apps.

  • Please share your feedbacks/ grievances over mail so that team can connect with you as soon as possible.

PHASES

  1. Understanding of draft related requirement & exchange of information in shared forms. Draft will be delivered in 3 business days to be counted after receipt of all requested inputs.

  2. A senior resume writer will develop a first draft according to your requirements. We request your complete cooperation in the continuous process of developing the ideal draft for you. In order to ensure the draft is in complete alignment to your expectations, we will be happy to move forward with subsequent modification requests communicated to us over e-mail.

  3. You are advised to go through the draft and share your modification requests in commented file for changes required. (For example, you can highlight the sentences and words that require paraphrasing in different color, ones that need to be omitted in different colors and so on.) This ensures better communication of requirements and thus faster resolutions. Modifications will be delivered in 24 hours to be counted after receipt of all required changes through e-mail.

  4. Upon receipt of commented file, we will make necessary changes and share with you your modified draft.

  5. Ensuring all your requirements are incorporated, we except a written approval for the draft through e-mail. It is only then that we move forward with other deliverables. (Resume works as a master document for all otherdeliverables. Any changes made in the resume would require changes in every draft.)

  6. Other requested deliveries are shared. {LinkedIn Profile and Cover Letter to be delivered in 48 hours, Infographic Resume in 72 hours (if ordered)}

  7. You are again advised to go through the draft and share your modification requests in commented file for changes required or by color-highlighting the sentences.  (Refer Point 3)

Note: The edits will be done upon clear communication of changes required. The promised turnaround time will only begin after we receive required inputs.

  1.  Any service/deliverable not detailed in this agreement will be a separate charge.

   2.  By providing consent to initiate the drafting process, we consider your agreement to the above-                mentioned Terms and Conditions.

   3.  In case of any disagreements to the above-mentioned Terms and Conditions, please discuss the               same before commencement of any services.

REFUND POLICY

  • In case of international payments, every transaction will go through an OTP verification process to successfully transact international payments. In the event of unauthorized payments, payment rejection, transactions marked as high-risk, the use of stolen or fraudulent cards, chargebacks, or refund requests, whether communicated in writing or verbally to the bank, credit card company, or payment gateway, ACE reserves the right to suspend or terminate your services immediately. This suspension or termination may be temporary or permanent, partial or complete, and no further services, support, or responses will be provided to the client until the disputed subject matter is resolved.

  • In case of any dissatisfaction with your purchase, we will be happy to accept your refund request, provided it is received within 24 hours of your purchase. Orders placed under 24-Hour Delivery are an exemption to this condition.

  • For us, every customer is our priority and is treated with utmost sincerity. To request a refund, simply mail us your request on grievance@aceresumes.com with your order details within Twenty Four Hours (24 Hrs) of your purchase. Please include your Order Number (informed to you while placing order) and share with us the reason why you're requesting a refund - we take customer feedback very seriously and use it to constantly improve our products and quality of service.

  •  No requests for refunds will be entertained made after 24 hours of your purchase.

  •  Taxes deducted once will not be refunded back in any case.

  •  Refund requests in any other case will be processed and managed on case to case basis and the decision to refund will be made in the absolute discretion of ACE.

  •  If agreed by ACE, refund will be processed and will be credited back to the original credit/debit card or bank account as per the timeframe of respective bank which is usually between 75-120 days as per their rules. ACE does not have any control on the processing or timelines prescribed by the bank and is not responsible for any such issues.

  •  ACE will not refund the payment/charges for any service once the payment has been made to ACE and the process has been initiated which includes the first level discussion with the assigned Writer. Refunds are not being provided for any service which is delivered in partial or full, such as after delivery of first draft, or after having carried any modifications/iterations/rectifications as per client feedback.

  •  In the case of unauthorised payments / payment rejected / transaction marked as high-risk / stolen or fraud cards / chargeback or refund, either written or verbal to the bank / credit card company / payment gateway, ACE reserves the right to suspend or terminate your services with immediate effect, either temporarily or permanently, partial or completely and no further services or support or responses will be provided to the client untIl the disputed subject matter is resolved.

  •  In case of any disagreements between the client and ACE, we promise to resolve the matter with absolute professionalism prioritising the client needs and expectations from our services. We additionally request every member to not resort to any defamation on public forum / blogs / public domains & websites / Social Media sites as such action would be considered as acting against ACE and would result in immediate termination of any further partnerships with ACE. No further request of any sort/value will further ever be entertained by ACE till he / she removes the post.

TERMS OF USE

  1. Welcome to Ace Resumes website. By accessing this website, you agree to comply with these terms of use, which together with our privacy policy, govern our relationship with you in relation to this website. If you disagree with any part of these terms, please do not use our website.

  2. The content of this website is for your general information and use only. It is subject to change without notice.

  3. Ace Resumes owns the intellectual property rights in the website and its contents. You are not allowed to copy, reproduce, distribute, or sell any of the content without our express written consent.

  4. Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It is your responsibility to ensure that any products, services or information available through this website meet your specific requirements.

  5. This website may include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

  6. We reserve the right to modify, suspend, or terminate the website or any part of it at any time without notice.

  7. We take your privacy seriously. Our privacy policy explains how we treat your personal data and protect your privacy when you use our website.

  8. By using our website, you agree to indemnify us and our affiliates, officers, agents, employees, and partners from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these terms of use, your use of our website, or your violation of any law or the rights of a third party.

  9. These terms of use shall be governed by and construed in accordance with the laws of court of Rajasthan. Any dispute arising under or related to these terms of use shall be resolved exclusively by the courts of court of Rajasthan.

  10. Thank you for choosing Ace Resumes for your career services.

PRIVACY POLICY

Privacy Policy for Ace Resumes:

  1. Ace Resumes values the privacy of our customers and is committed to providing a secure and safe experience to our users. The following statement outlines how we collect, use, disclose, and safeguard your personal information.

  2. Information We Collect: Ace Resumes collects personal information such as your name, email address, telephone number, work experience, and education when you use our services. We may also collect anonymous data about your visit to our website to help us improve our services.

  3. Use of Information: We use the information collected to provide resume writing and career consultation services to our customers. We may also use your information to inform you of new products, services, or special offers that may be of interest to you. We will not disclose your information to any third party unless required by law or with your consent.

  4. Protection of Information: Ace Resumes takes reasonable measures to protect your personal information from unauthorized access or disclosure. We use industry-standard security protocols to ensure the confidentiality and integrity of your information.

  5. Third-Party Links: Our website may contain links to other websites that are not under our control. We are not responsible for the privacy policies or practices of those websites. We encourage you to review their policies before using their services.

  6. Changes to Privacy Policy: Ace Resumes reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and your continued use of our services constitutes your acceptance of the revised Privacy Policy.

  7. Contact Us: If you have any questions or concerns about our Privacy Policy, please contact us at info@aceresumes.com.

SECURITY POLICY

At Ace Resumes, we take the security of our clients' information very seriously. We use the latest encryption technology to protect your personal and financial information. We process payments through secure payment gateways like Razorpay which encrypts your credit card information to prevent it from being read as it travels over the internet. We do not collect or store your credit card information at any point in the transaction process. We assure you that our website provides the highest standards of security to ensure that your shopping experience with us is private, safe, and secure. For more information on payment options, please visit our FAQ section.

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